Working Anger: Preventing and Resolving Conflict on the Job

by Ronald T. Potter-Efron

Some conflict is normal and inevitable within any organization. But too much anger and too many disagreements can't help but harm productivity and lower morale.

Working Anger provides guidelines for handling conflict in ways that actually improve performance and help build positive attitudes. It offers a practical, step-by-step program designed to help prevent unnecessary conflicts and successfully resolve disagreements when they do arise.

This book is for anyone who has had trouble dealing with their own frustration or who has become the target of someone else's anger at work. It's also for supervisors or managers who are interested in helping their staff get along more effectively. In a rapidly changing business climate where a new emphasis on team building has intensified the interdependency among employees, Working Anger is a key resource for healthy organizations and their employees.

According to the Bureau of Justice Statistics each year almost one million people in the U.S. are victims of violent crime while working. Workplace violence has a high profile these days. In fact, each week in 1996, an average of twenty people were murdered and 18,000 others were assaulted while working or on duty in the U.S. Ron Potter-Efron's expertise is in anger management and life skills. In Working Anger, he details the problems that arise when we fail to differentiate between conflicts at work and at home and offers practical suggestions for preventing unnecessary conflicts and resolving disagreements when they do arise.

About the Author:

Ronald T. Potter-Efron, is Director of the Anger Management Center of First Things First Counseling and Consulting Center in Fau Claire, Wisconsin. His many publications include Being, Belonging, Doing, Angry All the Time, Letting Go of Anger, Letting Go of Shame, and Anger, Alcoholism, and Addiction.