How long will it take to get my books ?
It takes on average 6-14 days
What forms of payment are accepted ?
We accept all major credit cards (VISA, Mastercard, Amex, JCB) as well as major debit cards too (Delta, Switch, Solo, Visa Electron). For debit card payments we require you to use Brittish Pounds as your payment currency on the payment screen.
We also gladly accept Paypal payments. Paypal gives a broad option of payments such as Paypal accounts, bank account transfer, cheques and all major cards too.
For customers without any of the above facilities, we can accept bank deposits too. Please enquire with our support team for more information.
Is it safe to enter my credit card details online ?
All our payments are managed by Worldpay and Paypal. These are two of the largest and most trusted payment processors in the world. You can rest asured that your transaction is 100% safe.
We also protect our client data with a Thawte SSL certificate which keeps all your information such as name, address and contact details 100% secure.
Which countries do you ship to ?
What is a wishlist ?
Your wishlist is a list of books that you would like to buy but are not yet ready to purchase. This is a feature available for registered Vedic Books customers and when you find a product you like, you have the option to add it to your "wishlist". This is an easy way to keep track of products you would like to buy at Vedic Books. You can also send your wishlist to a friend perhaps a week or so before your birthday or wedding aniversary!
What is your refund and returns policy ?
We will gladly refund you in full for any product you may purchase from Vedic Books that you are not completely happy with. Simply contact our customer care department and they will advise you how to return your product. Once received we will refund your card in full. In the case of you returning part of an order, we will refund you for the items returned. Simple as that!
I can't find the book or subject I'm looking for, what should I do ?
We have access to many thousands of titles, simply send a mail to our Customer Care Team and we will let you know within a few days if the book or books on the subject matter you are interested in, is available.
Do you sell gift vouchers ?
Yes of course we do! You can purchase various denominations of Gift Vouchers from Vedic Books. Simply visit our Gift Voucher aisle and add them to your shopping cart!
Once you have completed payment, you will receive your gift voucher as a credit balance in your account where upon you can e-mail the voucher to a person of your choosing.
Do you have a gift wrap facility ?
At the moment we donít but itís coming very soon! You can subscribe to the newsletter and we will announce when itís ready.
What should I do if I forget my Vedic Books password?
You can go http://forgotpassword.vedicbooks.net and you will be issued with a new temporary password via Email. Login with this password and reset your password as you wish.
How do I purchase a Gift Voucher ?
Simply visit the Gift Voucher Aisle and add your selected voucher(s) to your shopping cart. NB: It is a good idea if purchasing vouchers to purchase them independatly and not to combine a Gift Voucher Purchase with the purchasing of any physical items such as books.
Once you've completed your order and we have processed your payment we will activate your Gift Voucher and you will receive an e-mail confirming this. You can then login to your account and in your shopping cart you will see your Gift Voucher value. You can now send vouchers to friends and family using the Send Voucher link.
How do I send a Gift Voucher to someone ?
Once you've purchased your Gift Voucher and the balance is in your Vedic Books account, simply option to Send Voucher and enter the name and e-mail of the person who is to receive the voucher. Once this form is completed an eVoucher with a special Gift Voucher code will be sent to your friend. You can add a custom message for example a birthday or aniversary greeting.
How do I use my Gift Voucher for a purchase ?
Once you've received your gift voucher, the funds will show in your Gift Voucher Account and you can use those funds to purchase other items in our store. At the checkout stage, an extra tick box will appear in the section under Gift Vouchers and Discount Coupons. Selecting this tick box will apply those funds in your Gift Voucher Account. Please note:
You will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for future purchases.
How do I redeem a Gift Voucher I've been sent by e-mail ?
If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain the Gift Voucher Number. You can now redeem the Gift Voucher in two ways:
1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. you will the be requested to create an account, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
2. During the checkout procces, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You Can then use the amount to purchase any item from our store.